Online Mall of Pakistan PVT LTD.

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Buyer FAQs

What is onlinemall.com.pk?

Onlinemall.com.pk established in 2016 and leading e-commerce multivendor store in Pakistan, lots of people sell their product from all over Pakistan. There are thousands of products and different categories, including consumer electronics, fashion, health & beauty, household goods, toys and much more.
We constantly keep adding new categories after evaluating them whenever necessary.

Buying procedure at onlinemall.com.pk?

There are several stores at onlinemall.com.pk and offers large number of products; you can simply select items by adding to cart either from one store or different stores. At the end of your shopping, click view cart and proceed to check out, if you have registered already then just login or just register in few QUICK steps, if you would like to pay through credit/debit card or choose cash on delivery then please make sure to enter your correct mobile number in Pakistan like this 03469876546.

Who are Vendors of onlinemall.com.pk?

Onlinemall.com.pk has verified vendors, individuals, manufacturers, retailers, wholesalers and working with our terms & conditions, they offer quality products at affordable prices.

What are the operating Countries of onlinemall.com.pk?

We are registered in Pakistan as Online Mall of Pakistan Pvt Ltd and head office is located in Lahore and we offer delivery in Pakistan and around the world. For International Buyers you can contact our customer service team who will be happy to ship it personally anywhere in the world.

Any Possibility to purchase internationally at onlinemall.com.pk?

Yes this is absolutely possible, if you face any difficulty, please send email to our customer service for the item you would like to purchase, they will guide you further.

Is there any way to get products on discount on onlinemall.com.pk?

We have Deal of the day and clearance sale sections on our website, you may visit for best prices, our vendors usually offer sales prices as well with best discount.

Am I able to buy items in bulk?

Yes, you can buy any product in bulk by paying wholesale price, just contact to online mall customer service.

I want to contact with seller before purchasing an item, is it possible?

Yes this is absolutely possible as onlinemall.com.pk is a social marketplace; Please send us your inquiry and we will get back to you.

When & how can I receive my order at onlinemall.com.pk?

Once you place an order, you will receive an email confirmation immediately and our courier will call you on the next day to schedule a delivery time with you.

What is the registration process?

This is very simple, you can just click on dashboard, fill up your details and click submits, and you can also login through facebook or Google account. Registration is also possible before check out for billing.

Can I give reviews for a purchased item?

We always encourage buyers to leave their comments and feedback; this will help us and the vendors to maintain the best quality of products. Yes, you can review any of purchase items by logging in to your account that is very valuable for us and for new buyers.

What should I do if my received item is damaged?

Immediately call or email to our customer service, do not destroy packing or use the product, just keep as it is and wait for the courier`s call to collect the same.

What should I do if I receive different item?

Immediately call or email to our customer service, do not destroy packing or use the product, just keep as it is and wait for the courier`s call to collect the same.

How to cancel order?

You can only cancel orders by contacting the online mall customer service; if the orders are already shipped, there may be processing and courier fees.

How can I track my orders from the onlinemall.com.pk front page?

You can track the orders by clicking on “Track your order” The complete details are mentioned there for your review.

What is the onlinemall.com.pk return policy?

Any customer who has bought from onlinemall.com.pk is covered under “7 days Buyer’s Protection”. As per this policy, the buyers can return the product back to the seller within the 7 days of receipt if damaged or different than actual advertised.

What is return process?

Please contact to our customer for service for assistance.

How Buyers & Sellers disputes handle at onlinemall.com.pk?

Our Customer service team will review the case and make the final decision that should be accepted by both parties.

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