Online Mall of Pakistan PVT LTD.

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Return Policy

Return Policy

Can I get refund if I receive damaged item?

We have 7 days free return policy in this case, just keep the item in original packing and contact to our customer service team for collection, we will inspect the item and issue you the refund.

Can I return the item if I received the wrong one?

This can happened in very rare case however you are covered less than 7 days free return policy in this case. Just keep the item as it is in the box and contact us to pick up the same.

When return is not possible?

In some cases, there is no possibility to return the item :

  • 1. If you request outside the 7 days return policy period.
  • 2. If the product is opened or damaged and not as it is condition.
  • 3. Few categories like underwear, socks etc or free gifts are not possible to return.
  • 4. Products that are under the manufacturer’s warranty and get defected.
  • 5. Any consumable item which has been used or installed.
  • 6. Tampered or missing serial numbers of the products.
  • 7. Any price tags, labels, original packing, freebies and accessories that are missing from the box.
  • 8. Hygiene related items and Fragile items.

I have bought an item but I changed my mind, can I return?

Yes you can cancel your order and get full refund if the item is not yet shipped but if item is already on the way to deliver to you then this is non refundable.

The following items are non-refundable:

1. When you see the note at the time of purchase that this item is non-refundable.

2. Items from the below categories-

  • Underwear
  • Lingerie
  • Socks
  • Software
  • Music albums
  • Books
  • Swimwear
  • Beauty & Fragrances
  • Hosiery

Including any consumable items that are used or installed not possible to return. As mentioned in consumer Protection Rights and concerning section on non-returnable items.

When courier may collect the returned item?

Our courier will contact you within 3 days to collect the same.

If I paid by credit card, how can I get refund?

If you have by paid by credit or debit card, amount will be refunded in the same card only.

If I pay cash on delivery, how will I get refund?

If you have paid through Cash on Delivery, the money would be refunded through bank transfer or Easy Paisa.

If I return an item, who is responsible for shipping charges?

You can return an item for free within 7 days from delivery date, were by onlinemall.com.pk covers all the shipping charges.

If I return an item, who is responsible for shipping charges?

You can return an item for free within 7 days from delivery date, were by onlinemall.com.pk covers all the shipping charges.

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