Online Mall of Pakistan PVT LTD.

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Seller’s FAQ

If you have any kind of questions before you start selling, please check here. We have listed all the details here in this section. If you are unable to find something you are looking for, just send us an email or what’s app us. Our Contact Details are here.

General Questions

What is onlinemall.com.pk?

 Onlinemall.com.pk established in 2016 and leading e-commerce multivendor store in Pakistan, lots of people sell their product from all over Pakistan. There are thousands of products and different categories, including consumer electronics, fashion, health & beauty, household goods, toys and much more.

How is the profile of onlinemall.com.pk Customers?

Our main customers are Pakistanis and living in Pakistan however many Pakistan living abroad like in UAE, USA, UK and Saudi Arabia also use onlinemall.com.pk for shopping.

What number of visitors does onlinemall.com.pk website receive?

There is thousands of customers visit onlinemall.com.pk on daily basis.

How to sell on onlinemall.com.pk?

It is very easy and free to sign up at https://onlinemall.com.pk, just go to https://onlinemall.com.pk to register and start selling immediately.

Selling Part

Which kind of items can I sell on onlinemall.com.pk?

You can sell the products which are already uploaded on the website or create your own listing. To check the list of categories already available on Online Mall, please click at https://onlinemall.com.pk. If you would like to list an item in a category which you do not see on this directory then send your inquiry to: info@onlinemall.com.pk

What are the operating countries of onlinemall.com.pk?

Online Mall of Pakistan Pvt Ltd is a register company in Pakistan, we operate from here and most of our customer is also in Pakistan however we have the worldwide delivery service as well.

What countries does onlinemall.com.pk operate in?

Onlinemall.com.pk is registered in Pakistan, we mainly operate in Pakistan, and we also deliver goods worldwide indirectly, as we still don’t have direct shipping and direct payment options enabled on our site.

Selling Fees

What is the listing charge at onlinemall.com.pk?

At onlinemall.com.pk there is no listing fees or any hidden charges.

What is commission at onlinemall.com.pk on sold products?

We charge flat  commission as per below list on any product sold at online mall that is used for operational expenses and marketing purpose.

Online Mall Commission List 2019

1

Commission %

2

Commission %

Phones & Tablets

 

 

Electronics

 

 

 

 

 

Mobiles

4%

 

Laptops & Notebooks,PC

4%

Tablets

5%

Television

4%

Accessories

10%

Appliances/Accessories

7%

Cases & Covers

15%

 

Digital Cameras

4%

 

 

 

 

 

 

 

 

 

 

 

 

 

Mobiles

4%

Laptops & Notebooks,PC

4%

Apple

4%

Macbook

4%

Samsung

4%

Dell

4%

Huawei

4%

HP

4%

MI

4%

Lenovo

4%

Nokia

4%

Accer

4%

QMobile

4%

Asus

4%

Oppo

4%

Graphic Cards

5%

Honor

4%

Hard Drives & Storage

5%

Lenovo

4%

Networking & Communications

7%

HTC

4%

Home Theaters

7%

Sony

4%

Printers

7%

 

 

 

 

 

 

 

 

Tablets

5%

Television

4%

I pads

5%

LED

4%

Samsung

5%

4K UHD

4%

Microsoft Surface

5%

Smart T.V

4%

Lenovo

5%

Samsung

4%

Touchmate

5%

LG

4%

Huawei

5%

Sony

4%

Accer

5%

Orient

4%

Dell

5%

Panasonic

4%

Wintouch

5%

TCL

4%

Atouch

5%

Nikai

4%

Others

5%

Philips

4%

 

 

 

 

 

 

 

 

 

Accessories

 

10%

 

Appliances/Accessories

 

7%

Headsets

10%

Juicers & Blenders

7%

Smart Watches

4%

Food Preparation

5%

Power Banks

10%

Refrigerators

5%

Cables & Charges

10%

Washing Machines

5%

Fitness Trackers

10%

Home Essential

13%

Screen Protectors

10%

Vacuum Cleaners

7%

Car Kits

10%

Irons

7%

Car Chargers

10%

Microwave, Ovens, Stoves

7%

Mobile Phone Bike Holders

10%

Air conditioners & Coolers

5%

Selfie Sticks

10%

Kettles

7%

Batteries

10%

Toasters

7%

 

 

 

 

 

 

 

 

Cases & Covers

15%

Digital Cameras

4%

For I phone X

15%

Action Cameras

4%

For I phone 7

15%

DSLRs

4%

For I phone 6

15%

Lenses & Flash

6%

For Oppo Mobiles

15%

Accessories

6%

For Huawei Mobiles

15%

Canon

4%

Samsung J7 Prime

15%

Nikon

4%

For I phone

15%

Sony

4%

For I pad

15%

Samsung

4%

For Android Tablets

15%

Panasonic

4%

Samsung S8

15%

Fujifilm

4%

Other Android Mobiles

15%

Xiaomi

4%

 

 

 

 

 

 

 

 

 

 

3

Commission %

4

Commission %

Home & Kitchen

 

 

Shoes

 

 

 

 

 

Kitchen & Dinning

15%

 

Men

20%

Bed & Bath

15%

Women

20%

Home Décor

15%

Kids

20%

Furniture

10%

 

Sports & Fitness

10%

 

 

 

 

 

 

 

 

 

 

 

 

 

Kitchen & Dinning

15%

Men

20%

Dinnerware

15%

Men Athletics

20%

Servware

15%

Men Boots

20%

Bake ware & Accessories

15%

Casual & Sneakers

20%

Kitchen Gadgets

15%

Men Sandals

20%

Kitchen Storage

15%

Slippers

20%

Cookware & Utensils

15%

Formal Shoes

20%

Cutlery and Flatware Sets

15%

Shoe Care

20%

Kitchen Scales

15%

Narozi, Kheri

20%

Drink ware

15%

Khusa

20%

Kitchen Accessories

15%

 

 

Kitchen Measuring Tools

15%

 

 

 

 

 

 

 

 

 

 

Bed & Bath

15%

Women

20%

Mattresses

15%

Athletics Shoes

20%

Bedding & Bedding Sets

10%

Boots

20%

Blanket & Throws

15%

Comfort Shoes

20%

Pillow & Pillow Cases

15%

Sandals & Sneakers

20%

Bedroom Furniture

10%

Heels

20%

Bathroom Storage

10%

Wedges

20%

Airbeds

10%

Flat

20%

Coffee Table

10%

Khusa & Kolapuri

20%

Towels

15%

Pumps & Loafers

20%

Hand Wash

15%

 

 

Bed & Bath Accessories

15%

 

 

 

 

 

 

 

 

 

 

Home Décor

15%

Kids

20%

Wall Décor

15%

Sportswear

20%

Curtain

15%

LED Shoes

20%

Print & Posters

15%

Casual & Dress Shoes

20%

Clocks

15%

Sandals

20%

Rugs & Carpets

15%

Kids Slippers

20%

Decorative Pillows & Covers

15%

Kids Flat

20%

Frames & Pictures

15%

Crocs

20%

Mirrors

15%

Kids Fashion Sneakers

20%

Plants, Plant Pots & Stands

15%

Unisex Shoes

20%

Candle Holders & Candles

15%

 

 

Vases & Bowls

15%

 

 

 

 

 

 

 

 

 

 

Furniture

10%

Sports & Fitness

10%

Closet & Cabinets

10%

Foot Ball

10%

Shoe Racks

10%

Cricket

10%

Kitchen Furniture

10%

Treadmills

5%

Chairs & Recklines

10%

Exercise Bikes

5%

T.V Cabinets

10%

Gym Gloves

10%

Other Storage & Bins

10%

Billiards

10%

Sofa Sets

10%

Exercise Ropes

10%

Dining Tables

10%

Fitness Trackers

10%

Cloth Rack Cabinets

10%

Abs Machines

5%

Beds

10%

Badminton

10%

Side Tables

10%

Sport Accessories

10%

 

 

 

 

 

 

 

 

 

 

5

Commission %

6

Commission %

Beauty & Health

 

 

Toys, Kids & Baby

 

 

 

 

 

Beauty

15%

 

Toys & Games

10%

Health

10%

Baby & Toddler

10%

Make Up

15%

Sports & Outdoor Play

10%

Men`s Grooming

15%

 

Clothes, Shoes & Accessories

20%

 

 

 

 

 

 

 

 

 

 

 

 

 

Beauty

15%

Toys & Games

10%

Hair Straightners

15%

LEGO, Building & Blocks

10%

Hair Curlers

15%

Electronic & RC Toys

10%

Hair Dryers

15%

Action Figures

10%

Oils, Serums & Treatments

10%

Arts & Crafts

10%

Wigs

15%

Cards, Games & Puzzles

10%

Hair Accessories

15%

Educational Toys

10%

Shampoo

15%

Stuffed Toys

10%

Conditioners

15%

Dolls & Dolls houses

10%

Deodorants

15%

Dress Up & Pretend Play

10%

 

 

Board Games

10%

 

 

Party Supplies

10%

 

 

 

 

 

 

 

 

Health

10%

Baby & Toddler

10%

Dietary Supplements

10%

Diapering

4%

Vitamins & Minerals

10%

Baby Food

10%

Sport Nutrition

10%

Feeding

10%

Personal Scales

10%

Bath & Skin Care

10%

Blood Pressure Monitors

10%

Baby Health & Safety

10%

Small Medical Equipments

10%

Baby Toys & Accessories

10%

Sexual Health

10%

Nursery

10%

OTCs Medicine

10%

Prams & Strollers

10%

Glucometers

10%

Car Seats & Boosters

10%

 

 

High Chairs

10%

 

 

Other Baby

10%

 

 

 

 

 

 

 

 

 

 

Make Up

 

 

15%

 

 

Sports & Outdoor Play

 

 

10%

Eyes

15%

Playhouses , Tables & Slides

10%

Lips

15%

Swing Sets & Climbers

10%

Face

15%

Trampolines & Accessories

10%

Nails

15%

Swimming Pools & Water Toys

10%

Palettes & Sets

15%

Bikes, Scooters & Ride Ons

10%

Beauty Tools & Brushes

15%

Sandboxes & Beach Toys

10%

Herbal Creams

15%

Blaster Toys

10%

Herbal Masks

15%

Bounce Houses & Ball Pits

10%

Accessories

15%

Bouncers, Rockers, Swings

10%

 

 

Walkers

10%

 

 

Playards

10%

 

 

 

 

 

 

 

 

Men`s Grooming

15%

Clothes, Shoes & Accessories

20%

Electric Shavers

15%

Boy Clothing

20%

Trimmers

15%

Boy Shoes

20%

Hair Clippers

15%

Boy Accessories

20%

Beard & Mustache Care

15%

Girls Clothing

20%

Hair Loss Treatment

15%

Girls Shoes

20%

Skin Care

15%

Girls Accessories

20%

Nail Cutters

15%

Babies Clothing

20%

Men Manicure Sets

15%

Babies Shoes

20%

Nose Trimmers

15%

Babies Accessories

20%

 

 

 

 

 

7

Commission %

8

Commission %

Perfumes, Watches & Jewelry

 

 

Bags, Grocery & Books

 

 

 

 

 

Perfumes

20%

 

Handbags

20%

Watches

20%

Grocery

4%

Jewelry

20%

Books

15%

Eye Wear

20%

 

Others

15%

 

 

 

 

 

 

 

 

 

 

 

 

 

Perfumes

20%

Handbags

20%

Women

20%

Totes & Hobos

20%

Men

20%

Cross Body Bags

20%

Boys

20%

Clutches & Evening Bags

20%

Girls

20%

Backpacks

20%

Arabic Perfumes

20%

Wallets

20%

Fragrance Gift Sets

20%

Messenger Bags

20%

Unisex

20%

Hats & Caps

20%

Pakistani Brands

20%

Cufflinks

20%

Non Alcoholic

20%

Travel Bags

20%

 

 

Women`s Bags

20%

 

 

Men`s Bags

20%

 

 

 

 

 

 

 

 

Watches

20%

Grocery

4%

Digital Watches

20%

Tea, Coffee & Beverages

4%

Luxury Watches

20%

Laundry & Home Cleaning

4%

Analog Watches

20%

Snacks

4%

Leather Bands

20%

Cooking Essentials

4%

Stainless Steel

20%

Canned & Packaged Foods

4%

Smart Watches

4%

Breakfast

4%

Women Watches

20%

Bath & Body

4%

Men Watches

20%

Baby World

4%

Accessories

20%

Feminine Hygiene

4%

Kids Watches

20%

Skin Care

4%

 

 

Plastic & Paper Products

4%

 

 

 

 

 

 

 

 

 

Jewelry

 

20%

 

Books

 

15

Necklaces & Pendants

20%

Books & Magazine

15

Earrings

20%

Books & Stationary

15

Bracelets

20%

Stationery & Crafts

5%

Jewelry Sets

20%

School Essentials

10%

Charms

20%

 

 

Rings

20%

 

 

Fine Jewelry

20%

 

 

Wedding Rings

20%

 

 

Couple Rings

20%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Eye Wear

20%

Others

10%

Sunglasses

20%

Automotive

10%

Optical Frames

20%

Car Accessories

10%

Contact Lenses

20%

Tools & Equipments

10%

Aviator

20%

Gifts

25%

Wayfarer

20%

Religious Items

10%

Cat Eye

20%

Vouchers & Services

10%

Club master

20%

Dubai Tour Packages

7%

Round

20%

 

 

Rimless

20%

 

 

Men

20%

 

 

Women

20%

 

 

 

 

 

 

 

 

 

 

 

 

9

Commission %

Clothing

 

 

 

Women

20%

Men

20%

Kids

20%

Pakistani Clothes

20%

 

 

 

 

 

 

Women

20%

Dresses

20%

Jumpsuits

20%

Tops

20%

T-shirts

20%

Jeans

20%

Pants

20%

Sportswear

20%

Swimwear

20%

Lingerie

20%

Sleepwear

20%

Skirts

20%

Jackets & Coats

20%

 

20%

Men

20%

Shirts

20%

Polo’s

20%

T-shirts

20%

Jeans

20%

Trousers

20%

Sportswear

20%

Shorts

20%

Swimwear

20%

Underwear

20%

Sleepwear

20%

Jackets, Coats & Hoodies

20%

 

20%

 

20%

Kids

20%

Baby Girl 0 - 3 years

20%

Baby Boy 0 - 3 years

20%

Girls 3 -6 Years

20%

Boys 3 -6 Years

20%

Girls 6 - 12 Years

20%

Boys 6 - 12 Years

20%

Jackets & Coats

20%

Pants

20%

Dresses

20%

Baby Accessories

20%

Swimwear

20%

 

20%

 

20%

Pakistani Clothes

20%

Women`s Lawn

20%

Unstitched Fabric

15%

Kurtas & Shalwar Kameez

20%

Formal Wear

20%

Abayas & Hijabs

20%

Dupattas, Stoles & Shawls

20%

Pants & Trousers

20%

Men Kameez Shalwar

20%

Men Kurtas

20%

Men Unstitched Fabric

15%

Waistcoats

20%

 

 

 

 

 

How Much onlinemall.com.pk will charge commission if I sell an item for Rs. 1000?

The commission for the item is only Rs. 150 and actual bank transfer charge for any payout. There is no minimum price

Do onlinemall.com.pk `s customers prefer low prices?

Absolutely yes, items with fewer prices sell more than expansive prices.

What are suggestive categories of Rs. 1000 or less?

This is always a good idea to have more stock of the products which you are planning to sell; you can even start with books, artificial jewelry, slippers within this range.

What is the commission structure for bulk sale?

Commission will be same as normal 

Registration Process

How do I register?

Click Dashboard and sign up and tick vendor” at the main page on onlinemall.com.pk your account is already open with onlinemall.com.pk, its simple.

Is it necessary to register to sell?

Yes, you must need to register as a Vendor in order to sell at onlinemall.com.pk.

Login Procedure

How to login?

Click Dashboard and “Sign in” on the main page of onlinmall.com.pk.

Forget Password

Click “Sign in” on the main page of onlinemall.com.pk page, then click “Forgot your password?” and enter the email address you used to register. We will send you an email with instructions for resetting your password.

Listing

When I list for first time, what should be in my mind?

Visit the product listing guidelines page

I am unable to find the product category where I will add my product, what to do?

Send email to info@onlinemall.com.pk for assistance

What is the best description of items I’m selling?

Keep it simple and highlight features and benefits of the product, enter all details, like size, weight, function, dimensions and whatever information possible.

What can be best image of my selling item?

We highly recommend high resolution of images that should not be less than 300 x 300, remember that images play very important role in online shopping.

How do I review my live products listings?

Login to your account and click “View store”.

What should I do if my item gets rejected?

Please visit our listings guideline to understand the reason for rejection. After understanding the concern, you can edit and resubmit the listing for upload.

Can I classify my item and how?

Any item which is out of packing that is classified as “Used” and but is sealed and in original packing that is “New”.

Is it allowed to list an item under pre-order?

No this is not allowed as onlinemall.com.pk does not accept pre orders. Your product must be in stock in order to list.

What is the language used for listing?

You can list your item in English.

Is there any maximum number of items I can list?

There’s no limit to list the products at onlinemall.com.pk, you are welcome list as many products as you wish.

I have large number of product but I have no time to list manually, what can I do?

We are very happy to list your products, there is no minimum or maximum numbers required please contact us at info@onlinemall.com.pk and we will list your products without any cost.

If I do not have any images of my product, what should l do ?

We can assist you with photography if you don’t have images for your products, please contact us at info@onlinemall.com.

What is next, once I submit a product?

After finishing listing the product, seller submits the product for review, our team will review the product and contents and approve it then it can go live at onlinemall.com.pk.

Where I can mention Warranty information in the listing?

You can simply mention the warranty with nature and duration in the product description.

Is there any other way to optimize my listings?

Seller can open a store on onlinemall.com.pk and sell different categories of items through their store. Your store comes with a dedicated name and gives you an option to put your brand logo to give an identity to your store. Your store will be a single window from where the Customers can see and buy all items listed by you.

Is there any way to pause my listing for time being?

Yes you can pause your listing temporarily, just login to your account, edit the product and make it out of stock or simply send us email at info@onlinemall.com.pk.

Offers

When someone purchased my product, how will I know?

You will get an email once your item is sold. All orders will also can be seen in your account under “Orders”.

Is there any way, I can cancel my received order?

Yes you can cancel order by contacting the online mall customer service; you also have the option to send direct message to the buyer.

Packaging Procedure

What is the best way to package my item?

You can try to pack the product using a cardboard box & bubble wrap so that it doesn’t get damaged if possible or use some good material of packaging so it can give your good image as well as prevent any damage while delivering.

Is it allowed to share contact details in the package?

Contact details sharing is not allowed and against the online mall policy.

Shipping

What is the way to arrange shipping for my product?

Once your item is sold, our courier person will call you to pick up the item from you and arrange the time at your convenience.

What is the shipping cost?

The shipping charges are discounted, but vary per item type and weight. Normally it is Rs. 150 for normal sized items, however for large appliances or big items it will be charged as per the weight, which is typically paid by onlinemall.com.pk buyers.

Who will take care of the shipping cost?

You can select the both ways, either offer free delivery to attract more customers, in this case online mall will deduct the delivery charge from your payout or it will automatically charge to the buyer.

What should I do, if courier never calls me?

This does not happen normally however in this case you can call or email to our customer service.

Does onlinemall.com.pk has any tracking system?

You can track the orders by clicking on “Track your order” The complete details are mentioned there for your review.

My Account

Where can I see my account balance?

Simply login to your account and click on “Dashboard” you have the complete details including your account balance, sales and commission.

Is there any way to track my order history?

In order to view your orders, simply login, click on “Dashboard” and then click on orders, you can find the full order history there.

Best Seller Performance

At onlinemall.com.pk have only these factors for sales performance?

No actually we also want sellers to work and improve these factors as well including, Minimize cancellation Rate, Return Rate, Late Shipment Rate, and Negative Feedback Rate.

You can always view your selling performance at Dashboard with a graph and figures.

What is called a perfect order?

We encourage you for more perfect orders, you your performance can improved, Perfect order is the order which is received for the item that matches its website description, gets confirmed by the seller as soon as it is notified to them, is packed properly to avoid transit damage, handed over to the courier within the handling time hence resulting in positive customer feedback.

At onlinemall.com.pk, what is the best performance?

We measure the best performance from these factors.

Cancellation Rate

Return Rate

Late Shipment Rate

Negative Feedback Rate

What does it mean by return rate?

This is the percentage of items that are returned by the customers vs. the total items you sold.

What does it mean by cancellation rate?

This is the percentage of items that are cancelled by the customers vs. the total items you sold.

What does it mean by late Shipment Rate?

The percentage of shipped Units that are shipped beyond the committed handling time, vs. the total Units you sold.

What does it mean by Negative Feedback Rate?

This is the percentage of negative feedbacks you’re receiving from buyers against the total feedbacks received.

What is the reason my seller account is suspended?

We have kept our standard and procedure to sell the products at onlinemall.com.pk, these standard are including of products quality, shipment commitment or any other rules. If customer fails to act accordingly to our guidelines, Online Mall can suspend your account until you resolve the issues.

What is the procedure to reactivate my listings again?

You can simply email us at info@onlinemall.com.pk with your future plan and your pledge to follow our rules. Our management will review your case and get listing activated.

Payments

How can I receive my money?

You can simply login to your account and click on Withdrawal and choose the amount to withdrawal or simply send us email at accounts@onlinemall.com.pk with requested amount; we will transfer the amount within 48 working hours as per your desired method.

When can I receive my requested amount?

We can transfer the amount within 48hrs as per according to your desired payout method.

Returns

What is procedure of return?

To return any purchased product, the buyer has to call the onlinemall.com.pk call center and request for return.

What is the return policy of onlinemall.com.pk?

We have 7 day free return policy in case the item is damaged or different than ordered one.

Feedback

How can I have access to feedback and my reviews?

In the “View Store” section of your account will take you to your Rating and Feedback information.

Disputes

What is the best way to resolve the disputes?

Onlinmall.com.pk will contact you regarding this as all the complaints for the products sold by you, Online Mall will go through each complaint and take appropriate action to resolve them.

Learning

How can I learn more about selling on onlinmall.com.pk?

You can watch video at our main page of onlinemall.com.pk.

Questions

If I have question, whom should I contact?

Simply call or email to our customer service.

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